Privacy Policy
Last updated: August 19, 2026
Double Twelve Games ("we", "us", or "our") operates the Six Love – Jamaican Domino mobile application ("Six Love" or the "App"). This Privacy Policy explains how we collect, use, and protect your information when you use our App.
1. Information We Collect
We may collect the following categories of information when you use Six Love:
- Account Information: When you create or use an account, we collect information such as your email address, encrypted login credentials, and account identifiers.
- Profile Information: We collect the profile information you choose to provide, such as your display name and avatar or avatar configuration.
- Gameplay Information: We collect information related to your use of the App, including matchmaking activity, game results, rankings, rating history, and related gameplay events needed to operate multiplayer features and leaderboards.
- In-App Communications: If you use in-game chat or canned messages, those communications may be transmitted through our services in order to provide gameplay and moderation features.
- Device and Diagnostic Information: We may collect technical information such as device model, device type, operating system version, app version, locale, timezone, screen characteristics, battery state, connection status, and other diagnostic information when you submit bug reports or when needed to troubleshoot app performance and service issues.
- Security and Service Logs: Our servers may automatically record technical and security-related information such as IP address, authentication events, and error logs to protect accounts, prevent abuse, and maintain the App.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, maintain, and improve the App
- Create and manage accounts and player profiles
- Support matchmaking, multiplayer gameplay, rankings, and game history
- Respond to support requests, bug reports, and account-related issues
- Monitor for abuse, cheating, fraud, security incidents, and terms violations
- Troubleshoot crashes, diagnose technical problems, and improve reliability and performance
- Comply with legal obligations and enforce our policies
3. Data Sharing
We do not sell your personal information. We may share limited data with:
- Service Providers: Cloud hosting (AWS), analytics, and crash reporting services that help us operate the App.
- Legal Requirements: If required by law, regulation, or legal process.
4. Data Storage and Security
Your data is stored on secure servers hosted by Amazon Web Services (AWS) in the United States. We use industry-standard security measures including encrypted connections (TLS), secure password storage, and access controls to protect your information.
5. Data Retention and Deletion
You can delete your Six Love account and associated identifying data in the app, or request deletion by email if you cannot access the app. Account deletion removes identifying information; it does not let you keep the account while deleting only some data categories. Details are also on our account deletion page.
To delete your account in the Six Love app:
- Sign in to Six Love.
- Open the app menu, then open Settings.
- Select Delete Account and follow the confirmation steps.
- Password-enabled accounts must provide their current password, including accounts that also have linked Google, Apple, or Facebook sign-in.
- Social-only accounts confirm deletion through an authenticated session and two explicit destructive confirmations. They are not asked for a password.
If you cannot access the app, email contact@doubletwelvegames.com with the subject line Six Love Data Deletion Request. Send the message from the email address associated with your account when possible, and include your Six Love display name and any other non-sensitive details needed to locate the account. Never send a password, Google token, Apple token, Facebook token, one-time code, or other authentication secret. Double Twelve Games may request reasonable verification of account ownership before completing a deletion request.
When deletion is completed, we remove or anonymize identifying data, including:
- Email address and login credentials, including password hashes and password-reset tokens
- Linked Google, Apple, and Facebook sign-in identities
- Identifying profile information
- Direct associations between you and support or game-event records
- Your public display name, which is replaced with “Deleted User”
Anonymized match history, ranking, XP, and aggregate gameplay records may be retained for game integrity, historical consistency, fraud prevention, and aggregate statistics. After deletion, those records remain attached only to an anonymous internal identifier. They are no longer associated with your former email address, linked social identity, or display name.
Verified email deletion requests are processed within 30 days. Direct identifying account data is removed or anonymized when deletion is completed. Residual encrypted backup or security copies may remain for up to 90 days before normal expiration. Anonymized gameplay and aggregate statistical records may be retained without direct account identifiers. Records may also be retained when required for security, fraud prevention, financial, or legal obligations, and for the legally required period.
Deletion cannot be undone. You are signed out, and you can no longer access the old profile. If you later create a new account, old ranking, XP, in-app purchases, or history from the deleted account are not restored. Other players’ historical game records may show “Deleted User.” Apple App Store and Google Play purchase records are controlled by Apple and Google, not by Double Twelve Games.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated identifying data, as described in Data Retention and Deletion above
- Opt out of non-essential communications
To exercise any of these rights, contact us at contact@doubletwelvegames.com.
For account deletion, use the in-app steps above or our account deletion page.
7. Children's Privacy
The App is not directed at children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected data from a child under 13, we will delete that information promptly.
8. Third-Party Services
The App may contain links to third-party services (such as app stores). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy in the App or on our website. Your continued use of the App after changes constitutes acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy, contact us at:
Double Twelve Games
Email: contact@doubletwelvegames.com
Website: doubletwelvegames.com